Privacy Policy

Mosmed turbo trainers Store Privacy

Mosmed turbo trainers are sold under the brand name Mosmed. Customers, suppliers, and visitors to Mosmed’s website may rest assured that their personal information is safe and secure. We will not sell your information. Personal information that we get from you will be used in accordance with this privacy policy and your rights under Data Protection Law. We strongly advise that you print out and save a copy of this policy for future reference.


Your personal information is collected when you place an order. This includes your name, billing and shipping addresses, phone number, and email address. Neither we, nor any third parties, have access to your credit card information. When you sign up for Mosmed mailings by email or contact us via our website or social media, we also gather information. Cookies are used to collect information about how people use a website.

Legal grounds for the collection of data
If a corporation collects and processes your personal data for any of these purposes, it is required to notify you in writing.

Confirmation of the terms of a contract

  • Compliance with the law
  • Interest that is legitimate

Below, we describe the aim of the processing and which of the grounds we use to justify it. To fulfil our contractual duties, you must give us with the information we need from you. Otherwise, it will be impossible for us to do so. Contact us at to withdraw your permission at any moment if we’re depending on it.

How and why we use the information about you

Website users and customers

After placing a purchase we utilise your personal data to conduct the transaction, as well as handle the customer rewards you have accrued. In order to meet our contractual duties to you, we require this information. We employ third-party distribution partners that obtain just the essential information for delivery. You may be certain that all third-party organisations are legally bound to protect your personal information.
We may use your personal information to contact you about writing a review on a product or service you have purchased or received. Providing you with the best service and goods is a genuine business interest of ours. We utilise your personal information gathered through our website to tailor your subsequent visits to our site to your preferences. Cookies are put on your device with your permission, and you may delete them at any time. Please check our cookie policy below for more details.

Orders or quotes by phone or email

After placing an order or requesting a quote, we utilise your information to fulfil your request and administer your account, including your Customer Rewards account. In order to meet our contractual duties to you, we require this information.

In-store customers

We will keep a record of your name, phone number, and email address if you register an account with us. Email and phone numbers are required for account management and receipt delivery by e-mail. With your permission, we are able to do this. With your permission or to fulfil our contractual responsibilities, such as when you ordered products that were not in stock or when you have service work with us, we will gather your address and phone number.


Your personal information will only be used for newsletter and marketing purposes once you sign up. As long as you’ve given us your permission to do so, you may unsubscribe from our newsletter at any time.

When you contact us

Contacting us through email or social media is done so that we can fulfil our contractual responsibilities toward you and/or in the interest of providing you with a better customer service experience.

Legal duty

A regulatory or government agency investigating suspected criminal actions may seek your information from us. We have a legal obligation to do so.

Who we share your personal information with

One or more of the following third parties may be necessary for us to complete our transactions with you:

  • MailChimp who handle our newsletter and other interactions with you; – Various carriers to deliver your order. Citrus Lime Limited who maintain our website and other business processes, including Customer Rewards;
  • Customers who access and/or place orders on our website may also be subject to the following:
  • Customers’ reviews are collected and stored by Shopper Approved, Google, and Facebook, Twitter, Instagram, and Live Chat if you choose to communicate with us through these channels.
  • If we get a valid request from a law enforcement agency or other regulatory authority, we may have to share your information with them.

For example, a courier will be given your name, address, and phone number or email address to deliver your package.

Sending data outside the EEA

We will only transfer your personal information outside of the European Economic Area (EEA) to firms that we contract with to assist administer your account and services. As a result, if we do send data beyond the EEA, it will either be part of the Privacy Shield framework, which specifies privacy requirements for data exchanges between the United States and the European Union, or other privacy laws and initiatives that apply in their own nation.


We need to be able to interact with you by getting in touch with the right people at your company. Our database will have access to this information. Please supply us with your bank information so that we can pay you for the things you have to provide. So that our commercial agreements may be properly implemented, our relationship can operate smoothly and we can meet legal obligations, we do this procedure.


Your personal information, such as your contact information and order details, will be shared with Klarna in order for them to determine if you are eligible for their payment choices as well as personalise the payment options for your needs.

How we will store the information about you

We will retain all of your private information on a secure server, and we will not share it with anybody. Data protection laws in the United Kingdom shall be strictly adhered to by us.
The duration of time in which a person can be retained.


For as long as you are a customer, we will store your information. We may store your data for an additional four years after you stop being a customer. As a result, we will be able to respond to any customer complaints, enquiries, and warranty claims. Your data will either be erased or anonymized at the end of that time period.


It is our belief that we must retain your information for as long as the law compels us to do so.

Your rights over your personal data

You are entitled to your opinion.

  • Free access to the personal information we have about you.
  • You ask us to fix any errors, inaccuracies, or omissions in your personal data.
  • Request that we no longer use your personal data for any purpose for which you provided us with prior consent, and we will comply with your request.
  • Under some situations, you may request that we limit our use of your personal information. Even if we no longer require the information, you may request that it be retained in order to establish, exercise or defend a legal claim.
  • A complaint can be made to the Information Commissioner’s Office (ICO), which is the UK’s equivalent of the Federal Trade Commission (FTC).

You have the right to have personal data erased

To comply with a legal requirement

  • If you withdraw consent
  • If you object to the processing and we have no overriding legitimate interest
  • If the data was unlawfully processed
  • To comply with a legal duty
  • If you object to the processing

You can ask us to cease processing your personal data if we are doing so on the basis of our legitimate interest for reasons that are specific to your circumstance. You have the right to ask us to stop using your personal information, but only if there is a compelling reason for us to continue doing so.
Please email us at if you would like a copy of the personal information we have on file for you. We may require you to prove your identity before proceeding with any request you make under this Privacy Notice in order to safeguard your privacy. We will tell you why we are unable to fulfil your request if we decide not to do so.

Banner Advertising

If you visit this site, you may see personalised banner adverts on other websites you’re visiting. This website’s items will be the subject of any banner adverts you see. Cookies are used by a trusted third-party service provider to offer this service to you. For further information on how to manage cookies, see the section below.

Third party websites

Links to other websites can be found on our site. In the event that you connect to another website, you should read that website’s privacy policy as well.


The personal information you provide us when you place a purchase on our website is encoded using internet standard encryption technology (SSL). In your browser address bar, look for ‘https’ in front of instead of ‘http,’ and a little secured padlock in the lower right corner of your online browser to confirm that you are on a secure page.
We take necessary efforts to protect your personal information, but please be aware that no transfer over the Internet can be guaranteed to be secure. This means that any personal information you provide us through the internet will be at your own risk.
Always log out and exit your web browser when you’ve finished an online session on a computer or terminal in a public place. We further advise you to only connect to trusted, secure wireless networks and to be aware of the dangers of utilising free public WiFi.
If you receive an email asking you to confirm any of your account or credit card information, please disregard it. If we need this information, we’ll ask you to call us.

Updates to this policy

On 23 May 2018, this privacy and security policy was modified. Please check back frequently to stay up to speed on policy changes.

How to contact us

If you have any questions regarding our privacy policies or the information we have about you, please don’t hesitate to get in touch with us.
Send an email to for further information.
FREISTON SHORE, PE22 8LZ Mosmed 66 Golden Knowes Road